US Returns - How It Works
Step 1 - Click here https://penelopechilvers.returns.international/pro to process your return through our Returns Portal. You will need your order number and email address for this.
Step 2 - Package your item(s) in one bag, enclosing the required paperwork and attaching the label.
Step 3 – Drop to your nearest DHL Drop Off Point (to find your nearest drop off point, search here: https://locator.dhl.com/)
Important! Please obtain a proof of postage receipt and keep it until you have received your refund.
Please Note: If you need any further support, please email customerservices@penelopechilvers.com with your order number and query.
Comments
1 comment
I would like to return some shoes from Order Number: 5000105576. when I put my order number and email, I have this notification: "Order Number, ZIP Code or Email provided cannot be found." I will need a help for return. Thank you,
zorka musovic
6024 S 74th Ave
Summit Argo, Illinois, 60501-1523
United States
T: 8473736018
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