If your payment has been rejected at checkout or you are having issues with your order going through, please contact customerservices@penelopechilvers.com and we will be happy to look into this for you.
Possible reason for rejection:
- Not shopping on the correct site based on your country.
- Using a PO box for shipping and/or billing.
- Using a different shipping address to the billing address.
- Shipping to a high-risk country.
- Not completing the two-factor authentication process.
- Spending more than your limit.
We are sorry that you have been rejected. Please do not hesitate to try an alternative payment method.
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