Refund

Upon receipt of your return, we will process your refund as quickly as possible. Please check your "returns" shipment tracking number to confirm that your return has been delivered and received by Penelope Chilvers. Whilst most refunds will show in your bank account or on your credit card statement within 5 days, please allow 10 days as processing time can vary by bank.  

If more than 10 days have passed, please contact customerservices@penelopechilvers.com with your order number and shipment tracking number. We will locate the return and implement a swift resolution.