Exchange order UK customers

In the event that you have ordered the wrong size, we will exchange the product if the order is returned within 21 days from receipt of delivery. SALE/Discounted orders must be returned within 14 days. Item(s) must be in a new and unworn condition with all packaging and garment tags attached. We cannot accept any used items and any such items will be returned to the purchaser.

For a UK exchange please go to the Royal Mail website (www.royalmail.com/track-my-return) to create your free returns label. Select Penelope Chilvers from the retailer list and complete as per the instructions.

For all exchanges, please complete the returns form with your order. Please note that we are only able to exchange for alternative sizes in the same style. If you would like an alternative style, please return for a refund and place a new order.