Return an order from a country other than UK, USA, EU

Rest of World Returns - How It Works

If you are not completely satisfied with your order, we will refund the product if the order is returned within 21 days from receipt of delivery. SALE/Discounted orders must be returned within 14 days. Item(s) must be in a new and unworn condition with all packaging and garment tags attached. We cannot accept any used items and any such items will be returned to the purchaser.

We regret to inform you that we do not offer a free return service for EU and ROW purchases. Please use our Returns Portal here https://penelopechilvers.returns.international/pro to guide you through your return. You will need your order number and email address for this.

Please Note: If you have any issues or questions, please email customerservices@penelopechilvers.com with your order number and query.