Returning an in store purchase.

Unfortunately, we are unable to process exchanges or refunds for store purchases at our warehouse.

You are welcome to visit or send back your purchase to either of our stores for an exchange or refund, provided the item has not been worn and it is within 21 days (14 days for SALE and discount items) from the date of purchase. In order to return from the UK, please follow the link below to send your return back to our Duke Street store. Please include a covering note with your name, a contact phone number, and a copy of your till receipt with your return.

Return via Royal Mail

If you are not based in the UK and wish to return your store purchase back to the store, please get in contact with customerservices@penelopechilvers.com who will be able to help you with your request.