Update to our returns policy - UK Customer Returns

Update to Our Returns Policy - Effective 12 GMT, 6th March 2025

From 6th March 2025, a £3 returns fee will apply to all UK orders. This means that any orders returned on or after this date will incur the fee, which will be automatically deducted from your refund when we process your return. 

Why We're Making This Change 

Returns carry an unseen environmental impact, with each one requiring transportation, handling, and repackaging.  

While we will continue to cover the majority of the cost, this £3 contribution helps us maintain the quality and craftsmanship you expect while encouraging more mindful purchasing. Thank you for your continued support in making considered choices.

UK Returns – How It Works

Step 1 - Click here https://penelopechilvers.returns.international/pro to process your return through our Returns Portal. You will need your order number and email address for this.

Step 2 - Package your item(s) in one bag with your Dispatch Note and attach your returns label produced in the Returns Portal.

Step 3 - Go to your most convenient Post Office location. Click here to find your nearest Post Office.

Important! Please obtain a proof of postage receipt and keep it until you have received your refund.

Please Note: If you're having any issues generating your label through our returns portal, please contact customerservices@penelopechilvers.com.