Merry
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Customer Services Phone Number
To contact Customer Services, please call +44 (0) 207 491 9777 or email customerservices@penelopechilvers.com USA and Canadian customers can phone us toll-free on 1 800 667 4006 or email cus...
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Welcome 10% discount
If you have signed up to our newsletter and have not received your Welcome 10% discount code, then please get in touch with our Customer Service team at customerservices@penelopechilvers.com.
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General advice on fit
Size & fit will vary slightly depending on the style and design. For information about a particular style, please consult the size guide on each product page where you will see specific advice base...
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Import Duties EU
Orders will be sent from the UK to the EU on a DDP (Duty Delivery Paid) service. Penelope Chilvers will pay all applicable Duty & Taxes for you. You will NOT be asked to pay any additional Duty & T...
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Partnerships contact
If you wish to get in touch with our Partnerships team, please send over your query to the email below. sales@penelopechilvers.com Many thanks.
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Press and PR contact
For any press or PR enquiries, imagery and sample requests, please contact: marketing@penelopechilvers.com Many thanks.
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NHS/Military discount
As a mark of our gratitude and utmost respect, we are saying a huge thank you to all NHS and military forces employees by offering a 15% discount code to be used on any full price purchase.Simply s...
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US Customer Returns
US Returns - How It Works Step 1 - Click here https://penelopechilvers.returns.international/pro to process your return through our Returns Portal. You will need your order number and email address...
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Reset My Account Password
When using our website you can register with us to have an 'account' or you can check out as a 'guest'. If you need to reset your account password at any time then please click on the link below. P...
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Have you received my Return?
Once delivered to our warehouse, returns can take up to 3 working days to be processed and refunded. Once your order has been refunded, you'll receive an email confirming the refund has been proces...