
Merry
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Recent activity by Merry-
Update to our returns policy - UK Customer Returns
Update to Our Returns Policy - Effective 12 GMT, 6th March 2025 From 6th March 2025, a £3 returns fee will apply to all UK orders. This means that any orders returned on or after this date will inc...
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Customer Service Opening Hours
Our wonderful Customer Service team is open: Monday to Friday 10am – 6pm.
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Contact Duke Street store
To contact us at our Duke Street store, please call or WhatsApp us on +44 (0)207 491 9555, alternatively email dukestreet@penelopechilvers.com
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Returning an in store purchase.
Unfortunately, we are unable to process exchanges or refunds for store purchases at our warehouse. You are welcome to visit or send back your purchase to either of our stores for an exchange or ref...
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Return an order from a country other than UK, USA, EU
Rest of World Returns - How It Works If you are not completely satisfied with your order, we will refund the product if the order is returned within 21 days from receipt of delivery. SALE/Discounte...
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US Customer Returns
US Returns - How It Works Step 1 - Click here https://penelopechilvers.returns.international/pro to process your return through our Returns Portal. You will need your order number and email address...
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EU Customer Returns
EU Returns - How It Works If you are not completely satisfied with your order, we will refund the product if the order is returned within 21 days from receipt of delivery. SALE/Discounted orders mu...
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Have you received my Return?
Once delivered to our warehouse, returns can take up to 3 working days to be processed and refunded. Once your order has been refunded, you'll receive an email confirming the refund has been proces...
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Channel Islands & Isle Of Man VAT
For the Channel Islands and the Isle of Man, the price at check-out does not include UK VAT. The retail price is the same as the UK because operating and postage costs are significantly higher. Mos...
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Out of stock products
If you would like to register for "back in stock" email alerts, please visit the product you would like on the website and select your size. If it is out of stock, you will be able to leave your e...