Merry Brownfield

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  • Welcome 10% discount

    If you have signed up to our newsletter and are still waiting for your Welcome 10% discount code, then please use WELCOME10 at checkout. Please note this promotional code can only be used once. The...

  • Customer Service Opening Hours

      Monday to Friday 9am – 7pm Saturday 10am – 6pm Sunday 11am – 5pm

  • Exchange low stock

    If you would like to exchange for an alternative size, and the style is selling extremely quickly, we recommend you place a new order on www.penelopechilvers.com to avoid missing out.Please then re...

  • Payment rejected at checkout

    If your payment has been rejected at checkout, please contact customerservices@penelopechilvers.com and we will investigate. Possible reason for rejection: Using a PO box for shipping and/or billi...

  • Repair - Puppy damage

    If the newest member of your family has decided it loves the taste of Penelope Chilvers boots, then please contact us at customerservices@penelopechilvers.com including a photo of the damage and we...

  • Amend Order

    If you wish to amend or cancel your order, please email customerservices@penelopechilvers.com with the change you require and we will do our best to amend/cancel your order before it is processed. ...

  • Return Form

    If you are missing your returns form and you would like to send your order back for a return/refund, please add a note with the details below in your parcel: Name Postcode Order Confirmation Number...

  • I don't have a printer UK customers

    If you are in the UK and you would like to return an order using the Royal Mail Free Returns Link but you do not have a printer, please continue to make a label as instructed and the post office co...

  • I don't have a DNI Number

    If you live in Italy or Spain and we have been asked for your DNI number but you do not have one, please provide an NIE number (DNI's equivalent for foreign residents). If you need further support,...

  • Register for Back In Stock email alerts

    If you would like to register for "back in stock" email alerts, please visit the product you would like on the website and select your size. If it is out of stock, you will be offered the option to...