Merry Brownfield
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Votes on activity by Merry Brownfield-
Welcome 10% discount
If you have signed up to our newsletter and are still waiting for your Welcome 10% discount code, then please use WELCOME10 at checkout. Please note this promotional code can only be used once. The...
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Customer Service Opening Hours
Monday to Saturday 10am – 6pm Sunday 11am – 5pm
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Customer Services Phone Number
To contact Customer Services, please call +44 (0) 207 491 9777 or email customerservices@penelopechilvers.com USA and Canadian customers can phone us toll-free on 1 800 667 4006 or email cus...
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Return EU customers
In the event you are not completely satisfied with your order, we will refund the product if the order is returned within 21 days from receipt of delivery. SALE/Discounted orders must be returned w...
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Import Duties EU
Orders will be sent from the UK to the EU on a DDP (Duty Delivery Paid) service. Penelope Chilvers will pay all applicable Duty & Taxes for you. You will NOT be asked to pay any additional Duty & T...
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NHS/Military discount
As a mark of our gratitude and utmost respect, we are saying a huge thank you to all NHS and military forces employees by offering a 15% discount code to be used on any full price purchase.Simply s...
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DHL USA free returns
To create your free return label and find your nearest DHL drop-off location please use this link https://penelopechilvers.com/us/dhlreturns. If you do not have a DHL drop off location near your ho...
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Reset My Account Password
When using our website you can register with us to have an 'account' or you can check out as a 'guest'. If you need to resent your account password at any time then please click on the link below h...
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Have you received my Return?
Refunds can take up to 4 working days to be processed by our warehouse team. If you’re still waiting for your return to be processed, please send a copy of proof of postage with tracking details of...
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Exchange low stock
If you would like to exchange for an alternative size, and the style is selling extremely quickly, we recommend you place a new order on www.penelopechilvers.com to avoid missing out.Please then re...