Merry Brownfield

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Recent activity by Merry Brownfield Recent activity Votes
  • Return USA & Canadian customers

    In the event you are not completely satisfied with your order, we will refund the product if it is returned within 21 days from receipt. SALE/Discounted orders must be returned within 14 days. Item...

  • Exchange order US/Canada

    In the event that you have ordered the wrong size, please return the product to us within 21 days from receipt of delivery. SALE/Discounted orders must be returned within 14 days. Item(s) must be i...

  • Customer Service Opening Hours

      Monday to Friday 9am – 7pm Saturday 10am – 6pm Sunday 11am – 5pm

  • Exchange low stock

    If you would like to exchange for an alternative size, and the style is selling extremely quickly, we recommend you place a new order on www.penelopechilvers.com to avoid missing out.Please then re...

  • Where is my exchange?

    We endeavour to place exchanges within 48hrs of return of the original order. If you feel your exchange has taken too long then please email us at customerservices@penelopechilvers.com Please state...

  • Payment rejected at checkout

    If your payment has been rejected at checkout, please contact customerservices@penelopechilvers.com and we will investigate. Possible reason for rejection: Using a PO box for shipping and/or billi...

  • Repair - Puppy damage

    If the newest member of your family has decided it loves the taste of Penelope Chilvers boots, then please contact us at customerservices@penelopechilvers.com including a photo of the damage and we...

  • Repair Boots/Shoes

    We can repair styles that are constructed using our Goodyear welted sole. Most local, reputable cobblers would be able to assist you, but if you live in the UK and you would prefer to use the Penel...

  • Import Duties EU

    Orders will be sent from the UK to the EU on a DDP (Duty Delivery Paid) service. Penelope Chilvers will pay all applicable Duty & Taxes for you. You will NOT be asked to pay any additional Duty & T...

  • Import Duties Canada

    Your order will be shipped from the UK via an express service. The local shipping carrier will charge the recipient all applicable Duties & Taxes on delivery. You are responsible for paying duties ...