Merry Brownfield

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  • General advice on fit

    Size & fit will vary slightly depending on the style and design. For information about a particular style, please consult the size guide on each product page where you will see specific advice base...

  • Fit advice

    To ensure you buy the right size first time, please take time to review the size and fit information https://penelopechilvers.com/size-fit-guide If you are unsure and would like more help, please c...

  • Product advice

    Leather and suede have minor flaws and imperfections as it is a natural material. These characteristics are important and only add to the beauty of the product.The care advice will vary by style. P...

  • Items out of stock

    If the size you require is out of stock, please add your email to our Back In Stock notification pop-up on the product page (select your size and the pop-up will appear). We will notify you if the ...

  • When Will I Receive My Order? Customers in the UK.

    If you are in the UK, your order will be delivered by Royal Mail, DPD, or another reputable courier Monday – Saturday and will require a signature upon delivery. Next-Day orders placed before 3 pm ...

  • Sustainable packaging

    At Penelope Chilvers, we do not use any plastic packaging. We send orders in reinforced paper postal bags. Whilst the paper is not waterproof, it will protect the contents if left in the rain for a...

  • Unsubscribe from catalogue mailing list

    We are sorry that you want to unsubscribe from our catalog mailing list.Please email customerservices@penelopechilvers.com with your name and address and we will remove your details.

  • Subscribe me to your email news letter

    If you would like to be kept up to date with Penelope Chilvers news and promotions, please visit our website www.penelopechilvers.com and enter your email in the “stay in touch” on the footer of th...

  • Contacting Customer Services

    To contact Customer Services, please call +44 (0) 207 491 9777 or email customerservices@penelopechilvers.com        USA and Canadian customers can phone us toll-free on 1 800 667 4006 or email cus...

  • DNI number for Spain and Italy

    Customers ordering from Spain and Italy are required to include their National Identity numbers to ensure their orders are delivered successfully. Once your order has been placed, our Customer Serv...