Merry Brownfield

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Recent activity by Merry Brownfield Recent activity Votes
  • Import Duties on orders to countries outside the UK

    For all countries outside the EU, orders may be subject to customs duty and/or import taxes if your order value exceeds the import allowance of your shipping destination (all orders to EU destinati...

  • Order an exchange in advance of returning order

    If you would like to exchange for an alternative size, and the style is selling extremely quickly, we recommend you place a new order on www.penelopechilvers.com to avoid missing out.Please then re...

  • Cancel order

    If you would like to cancel your order, please email us at customerservices@penelopechilvers.com and we endeavor to cancel your order before it is processed and sent. If this is not possible, you c...

  • Return a store purchase to warehouse

    Unfortunately, we are unable to process exchanges or refunds for store purchases at our warehouse.You are welcome to visit or send back your purchase to either of our stores for an exchange or refu...

  • Return an online order to store

    Yes, you can return your online order to one of our stores. You will need to provide the store team with the Order Confirmation to complete the request successfully.Please refer to our website for ...

  • Return address for Ledbury Road

    Penelope Chilvers 48-50 Ledbury RdLondonW11 2AJUnited Kingdom

  • Return address for Duke Street

    Penelope Chilvers 69 Duke StLondonW1K 5NXUnited Kingdom If you are sending back from within the UK, please use the following link to create a free returns label http://www.royalmail.com/track-my-re...

  • Return UK customers

    If you are not completely satisfied with your order, we will refund the product if the order is returned within 21 days from receipt of delivery. SALE/Discounted orders must be returned within 14 d...

  • Amend Order

    If you wish to amend or cancel your order, please email customerservices@penelopechilvers.com with the change you require and we will do our best to amend/cancel your order before it is processed. ...

  • Refund

    Upon receipt of your return, we will process your refund as quickly as possible. Please check your "returns" shipment tracking number to confirm that your return has been delivered and received by ...