Merry Brownfield

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  • Promo code on SALE items

    You can only use promotional codes on full price items unless specified. 

  • Track My Order

    Once we dispatch your order for delivery you will receive a unique tracking number by email. Once you receive the tracking number you can check the status of your shipment.

  • Multiple E-Gift vouchers

    For online purchases, you cannot redeem multiple E-Gift vouchers within the same order. Only one E-Gift voucher can be used in combination with the remaining balance via your normal online payment ...

  • Used E-Gift voucher, how will I receive a refund?

    We will refund the amount to your original E-Gift voucher number

  • Lost E-Gift voucher

    Please contact customerservices@penelopechilvers.com and they will endeavor to help.

  • E-Gift voucher in GBP currency. Can I use this on the USD website?

    The currency denomination can only be used on the corresponding website (e.g. £ can only be used for purchases in £). Please contact customerservices@penelopechilvers.com if you have received a Gif...

  • Check my E-Gift card balance

    To check your balance, please visit ‘Gift Card Balance’ section on the footer of our website where you will need to enter your Gift Card code

  • Purchase a gift voucher

    To buy a Penelope Chilvers E-Gift voucher, please shop here https://penelopechilvers.com/gifts The E-Gift Voucher can be used at penelopechilvers.com and in-store.  To use an E-Gift voucher, you wi...

  • Price Variance Between £, $ And €?

    The retail selling price may vary between currencies (£$€) from time to time. Price variation may occur due to currency exchange fluctuation and other variable operating costs by country. For furth...

  • Discounted item, will you refund me the difference?

    We are only able to refund the difference if: It is possible for you to return your order within the returns period (21 days & 14 days for SALE and discounted items). The item is new and has not b...