Merry Brownfield

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Recent activity by Merry Brownfield Recent activity Votes
  • Payment rejected at checkout

    If your payment has been rejected at checkout, please contact and we will investigate. Possible reason for rejection: Using a PO box for shipping and/or billi...

  • Repair - Puppy damage

    If the newest member of your family has decided it loves the taste of Penelope Chilvers boots, then please contact us at including a photo of the damage and we...

  • Repair Boots/Shoes

    We can repair styles that are constructed using our Goodyear welted sole. Most local, reputable cobblers would be able to assist you, but if you live in the UK and you would prefer to use the Penel...

  • Import Duties EU

    Orders will be sent from the UK to the EU on a DDP (Duty Delivery Paid) service. Penelope Chilvers will pay all applicable Duty & Taxes for you. You will NOT be asked to pay any additional Duty & T...

  • Import Duties Canada

    Your order will be shipped from the UK via an express service. The local shipping carrier will charge the recipient all applicable Duties & Taxes on delivery. You are responsible for paying duties ...

  • Wrong email address for E-Gift voucher

    Please be extra careful when typing in the recipient’s email address as Penelope Chilvers will accept no responsibility for errors. If you do make a mistake, please contact us immediately at custom...

  • Discount Code Not Applied

    If you would like us to apply a discount code retrospectively, please wait for your delivery. Once you have decided that you wish to keep the order, please email us at customerservices@penelopechil...

  • Faulty Product

      I am sorry there is an issue with your purchase. Please email us at with your name, contact phone number, order number (if you have it), a brief description ...

  • Channel Islands & Isle Of Man VAT

      For the Channel Islands & Isle Of Man, the price at check-out does not include UK VAT. The retail price is the same as the UK as operating and postage costs are significantly higher. Most of our ...

  • Contact Ledbury Road Store

    To contact us at our Ledbury Road store, please call or WhatsApp +44 (0) 207 221 2363 or email