Merry Brownfield
- Total activity 134
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Activity overview
Latest activity by Merry Brownfield-
Merry Brownfield created an article,
Reset My Account Password
When using our website you can register with us to have an 'account' or you can check out as a 'guest'. If you need to resent your account password at any time then please click on the link below h...
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Merry Brownfield created an article,
Have you received my Return?
Refunds can take up to 4 working days to be processed by our warehouse team. If you’re still waiting for your return to be processed, please send a copy of proof of postage with tracking details of...
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Merry Brownfield created an article,
Welcome 10% discount
If you have signed up to our newsletter and are still waiting for your Welcome 10% discount code, then please use WELCOME10 at checkout. Please note this promotional code can only be used once. The...
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Merry Brownfield created an article,
Customer Service Opening Hours
Monday to Friday 9am – 7pm Saturday 10am – 6pm Sunday 11am – 5pm
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Merry Brownfield created an article,
Exchange low stock
If you would like to exchange for an alternative size, and the style is selling extremely quickly, we recommend you place a new order on www.penelopechilvers.com to avoid missing out.Please then re...
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Merry Brownfield created an article,
Payment rejected at checkout
If your payment has been rejected at checkout, please contact customerservices@penelopechilvers.com and we will investigate. Possible reason for rejection: Using a PO box for shipping and/or billi...
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Merry Brownfield created an article,
Repair - Puppy damage
If the newest member of your family has decided it loves the taste of Penelope Chilvers boots, then please contact us at customerservices@penelopechilvers.com including a photo of the damage and we...
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Merry Brownfield created an article,
Amend Order
If you wish to amend or cancel your order, please email customerservices@penelopechilvers.com with the change you require and we will do our best to amend/cancel your order before it is processed. ...
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Merry Brownfield created an article,
Return Form
If you are missing your returns form and you would like to send your order back for a return/refund, please add a note with the details below in your parcel: Name Postcode Order Confirmation Number...
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Merry Brownfield created an article,
I don't have a printer UK customers
If you are in the UK and you would like to return an order using the Royal Mail Free Returns Link but you do not have a printer, please continue to make a label as instructed and the post office co...