Merry Brownfield

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Activity overview

Latest activity by Merry Brownfield
  • Merry Brownfield created an article,

    Exchange low stock

    If you would like to exchange for an alternative size, and the style is selling extremely quickly, we recommend you place a new order on www.penelopechilvers.com to avoid missing out.Please then re...

  • Merry Brownfield created an article,

    Where is my exchange?

    We endeavour to place exchanges within 48hrs of return of the original order. If you feel your exchange has taken too long then please email us at customerservices@penelopechilvers.com Please state...

  • Merry Brownfield created an article,

    Customer Service Opening Hours - Christmas

     

  • Merry Brownfield created an article,

    Payment rejected at checkout

    If your payment has been rejected at checkout, please contact customerservices@penelopechilvers.com and we will investigate. Possible reason for rejection: Using a PO box for shipping and/or billi...

  • Merry Brownfield created an article,

    Repair - Puppy damage

    If the newest member of your family has decided it loves the taste of Penelope Chilvers boots, then please contact us at customerservices@penelopechilvers.com including a photo of the damage and we...

  • Merry Brownfield created an article,

    Amend Order

    If you wish to amend or cancel your order, please email customerservices@penelopechilvers.com with the change you require and we will do our best to amend/cancel your order before it is processed. ...

  • Merry Brownfield created an article,

    Missing Returns Label USA/Canada

    If you are in the US/Canada and you are missing your Free Returns Label then please email us customerservices@penelopechilvers.com including your Order Confirmation Number and we email you a new la...

  • Merry Brownfield created an article,

    Return Form

    If you are missing your returns form and you would like to send your order back for a return/refund, please add a note with the details below in your parcel: Name Postcode Order Confirmation Number...

  • Merry Brownfield created an article,

    I don't have a printer UK customers

    If you are in the UK and you would like to return an order using the Royal Mail Free Returns Link but you do not have a printer, please continue to make a label as instructed and the post office co...

  • Merry Brownfield created an article,

    I don't have a DNI Number

    If you live in Italy or Spain and we have been asked for your DNI number but you do not have one, please provide an NIE number (DNI's equivalent for foreign residents). If you need further support,...