Merry Brownfield

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Activity overview

Latest activity by Merry Brownfield
  • Merry Brownfield created an article,

    Reset My Account Password

    When using our website you can register with us to have an 'account' or you can check out as a 'guest'. If you need to resent your account password at any time then please click on the link below h...

  • Merry Brownfield created an article,

    Have you received my Return?

    Refunds can take up to 4 working days to be processed by our warehouse team. If you’re still waiting for your return to be processed, please send a copy of proof of postage with tracking details of...

  • Merry Brownfield created an article,

    Welcome 10% discount

    If you have signed up to our newsletter and are still waiting for your Welcome 10% discount code, then please use WELCOME10 at checkout. Please note this promotional code can only be used once. The...

  • Merry Brownfield created an article,

    Customer Service Opening Hours

      Monday to Friday 9am – 7pm Saturday 10am – 6pm Sunday 11am – 5pm

  • Merry Brownfield created an article,

    Exchange low stock

    If you would like to exchange for an alternative size, and the style is selling extremely quickly, we recommend you place a new order on www.penelopechilvers.com to avoid missing out.Please then re...

  • Merry Brownfield created an article,

    Payment rejected at checkout

    If your payment has been rejected at checkout, please contact customerservices@penelopechilvers.com and we will investigate. Possible reason for rejection: Using a PO box for shipping and/or billi...

  • Merry Brownfield created an article,

    Repair - Puppy damage

    If the newest member of your family has decided it loves the taste of Penelope Chilvers boots, then please contact us at customerservices@penelopechilvers.com including a photo of the damage and we...

  • Merry Brownfield created an article,

    Amend Order

    If you wish to amend or cancel your order, please email customerservices@penelopechilvers.com with the change you require and we will do our best to amend/cancel your order before it is processed. ...

  • Merry Brownfield created an article,

    Return Form

    If you are missing your returns form and you would like to send your order back for a return/refund, please add a note with the details below in your parcel: Name Postcode Order Confirmation Number...

  • Merry Brownfield created an article,

    I don't have a printer UK customers

    If you are in the UK and you would like to return an order using the Royal Mail Free Returns Link but you do not have a printer, please continue to make a label as instructed and the post office co...