Exchange order US/Canada

In the event that you have ordered the wrong size, we will exchange the product if the order is returned within 21 days from receipt of delivery. SALE/Discounted orders must be returned within 14 days. Item(s) must be in a new and unworn condition with all packaging and garment tags attached. We cannot accept any used items and any such items will be returned to the purchaser. 
For all exchanges from the US/Canada, please complete the Returns Form and Returns Commercial Invoice with your order. Please note that we are only able to exchange for an alternative size in the same style. If you would like an alternative product, please return your order for a full refund and make a new purchase on the website. 

Although we endeavor to process exchanges as quickly as possible, it can take up to 4 working days.
Please be sure to write on your parcel BRITISH RETURNED GOODS

If you find you are missing any paperwork please email us at customerservices@penelopechilvers.com and state your Order Confirmation number.