Exchange order from a country other than UK, USA, EU & Canada

In the event that you have ordered the wrong size, we will exchange the product if the order is returned within 21 days from receipt of delivery. SALE/Discounted orders must be returned within 14 days. Item(s) must be in a new and unworn condition with all packaging and garment tags attached. We cannot accept any used items and any such items will be returned to the purchaser.

For all exchanges, please complete the returns form with your order. Please note that we are only able to exchange for an alternative size in the same style. If you would like an alternative style, please return the item for a refund and place a new order.

Although we endeavor to process exchanges as quickly as possible, it can take up to 4 working days. 

Please be sure to write on your parcel BRITISH RETURNED GOODS

Please ensure the package is sent via a reputable courier on a tracked service at your cost to:

Penelope Chilvers c/o ILG
Unit 25, Hills Road
Birches Industrial Estate
East Grinstead
RH19 1XZ
United Kingdom

We are unable to refund any delivery costs, custom taxes or duties incurred outside of the UK. If you would prefer us to arrange a DHL collection from your home or work address, please email customerservices@penelopechilvers.com and one of our team will provide you with a quote and arrange this for you.