Return from USA

In the event you are not completely satisfied with your order, we will refund the product if it is returned within 21 days from receipt. SALE/Discounted orders must be returned within 14 days. Item(s) must be in a new and unworn condition with all packaging and garment tags attached. We cannot accept any used items and any such items will be returned to the purchaser.

Please use the link below to log on and create your free DHL returns paperwork.
You will need your Order Confirmation Number.
Simply select which item you are returning and use the DHL guide to find your nearest DHL drop-off location

https://penelopechilvers.com/us/dhlreturns

If for any reason you wish to exchange an item, please return your original purchase for a refund and place a new order on our website.
We offer free delivery on replacement orders. Please use the code USAFD at checkout.

Please let us know if there is anything else we can help with that is not covered in this message customerservices@penelopechilvers.com

Please be sure to write on your parcel BRITISH RETURNED GOODS