In the event you are not completely satisfied with your order, we will refund the product if the order is returned within 21 days from receipt of delivery. SALE/Discounted orders must be returned within 14 days. Item(s) must be in a new and unworn condition with all packaging and garment tags attached. We cannot accept any used items and any such items will be returned to the purchaser.
Although we endeavor to process returns as quickly as possible, it can take up to 4 working days.
Please be sure to write on your parcel BRITISH RETURNED GOODS and send the package with a reputable courier on a tracked service at your own cost to:
Penelope Chilvers C/O Torque
California Drive, Castleford, WF10 5QH
United Kingdom
If you would prefer us to arrange a DHL collection from your home or work address, please email customerservices@penelopechilvers.com and one of our team can quote you for the cost and will arrange this for you.
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