Return EU customers

In the event you are not completely satisfied with your order, we will refund the product if the order is returned within 21 days from receipt of delivery. SALE/Discounted orders must be returned within 14 days. Item(s) must be in a new and unworn condition with all packaging and garment tags attached. We cannot accept any used items and any such items will be returned to the purchaser.

For all returns from the EU, please complete the Returns Form and Returns Commercial Invoice with your order. Although we endeavor to process returns as quickly as possible, it can take up to 4 working days.

Please be sure to write on your parcel BRITISH RETURNED GOODS and send the package with a reputable courier on a tracked service at your own cost to:

Penelope Chilvers c/o ILG
Unit 25, Hills Road
Birches Industrial Estate
East Grinstead
RH19 1XZ
United Kingdom

If you would prefer us to arrange a DHL collection from your home or work address, please email customerservices@penelopechilvers.com and one of our team will arrange this for you. The cost for this service is €15