Return UK customers

If you are not completely satisfied with your order, we will refund the product if the order is returned within 21 days from receipt of delivery. SALE/Discounted orders must be returned within 14 days. Item(s) must be in a new and unworn condition with all packaging and garment tags attached. We cannot accept any used items and any such items will be returned to the purchaser.

For a free UK return, please visit the Royal Mail website (www.royalmail.com/track-my-return) to create a free returns label. Select Penelope Chilvers from the retailer list and complete as per the instructions. 

Please complete the returns form with your order.
Although we endeavor to process returns as quickly as possible, it can take up to 4 working days.
Your refund should show in your bank account within 2 to 3 business days but can take longer.